How long does e liquid last?
It depends on how frequently you vape and the type of device you are using. if you are using a pen-style starter kit, 30ml would last at least a week. If you are using a high-wattage kit, the same 30ml may last you only a day or two.
How long does the coil last?
It depends on the power you are using the vape, how often and how long you pull. Nevertheless, it should last you between 1-2 weeks. Some coils may last longer
Do i need to change coil if i change flavour?
You do not need to change coils. If you used a strong flavour it may reside in the coile for long time and may need to change it.
What time can I collect my order from store?
The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly.
How will I know when my order is ready to be collected?
We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from your nominated store. Please make sure to check spam if you don’t receive an email within 48hrs.
How long will the store hold my order?
Once your order is ready for collection and you’ve been notified, the store can hold your order for 30 days.
What if I don’t collect my order?
If you don’t collect your order before the final date for collection, we’ll refund the order total and will send you an email to confirm that the order has been cancelled and refunded.
Do you have free shipping?
Yes, free express post delivery on all orders over $120!
What payment options do you accept?
We accept Paypal, Mastercard, VISA and direct deposit in our account.
How do i submit a return request?
You can fill out a form for Returns and if you are having any difficulties please feel free to contact us 0466 680 166
What do I need to bring in store to collect?
When you collect your order, be sure to bring your ‘Ready To Collect’ email or SMS notification. This can be shown on your smart phone or as a print out. If you are unable to show either of these and you have been notified we will need to see photo id that matches the name on the order.
Can someone else collect my order?
Yes – just forward on your ‘Ready to Collect’ email or SMS for them to show when they are in store as proof of purchase. They’ll need to sign for your order.
Where do I go in store to collect my order?
Just head to the counter, and any of our team members will be able to help you with your collection.
Can I return an item in store once I claim my order?
If you change your mind and decide to return your order, you can return to the store that you collected it from as long as the product remains unopened/unused for a refund or exchange.