Returns Information

Incorrect Supply or Shortages:

Good sent as ordered are not returnable.

Goods which have been incorrectly supplied or which are found to be faulty may be returned for replacement or credit after a Return Material Authorisation (RMA) number has been issued.


It is at the discretion of Southern Cross vape to credit or resupply shortages.


It is the responsibility of the Purchaser or their agent, where goods are delivered to a 3rd party (i.e.: your decorator) to check that the goods are as ordered (style / colour / quantity) prior to decoration. 

Discrepancies must be advised in writing within 48 hours of the goods being delivered.

Incorrectly supplied goods that are decorated will be unabled to be returned.


Claims for shortages will not be accepted after goods have been decorated.


No claims for costs of decoration on incorrectly supplied or short shipped goods will be accepted.



Cancelled Orders or Incorrectly Ordered Goods Claims:

If goods are incorrectly ordered or any order is cancelled after it has been shipped return freight and a restocking fee will apply.


Our Restocking fee is $20.00 - $25.00 + gst (depending on supplier) or 10% of the stock item price - whichever is the larger amount for any orders cancelled.


A Return Material Authorisation (RMA) number MUST be provided prior to goods being returned. 

Goods can only be returned within 7 business days of delivery.


If an order has been cancelled after is has been packed but prior to dispatch a restocking fee of $20.00 - $25.00 + gst (depending on supplier) will apply or 10% of the stock item price.


Credit claims for shortages will not be accepted if the goods are delivered to a 3rd party (i.e.: your decorator) and the claim is not made within 48 hours of delivery or prior to the goods being decorated.

Any decorated goods or goods not in original condition (excluding faulty goods) will not be accepted for credit.


Discontinued stock items are not eligible for return under any circumstances.

Orders must be returned in original packaging and in a saleable condition. An RMA needs to be obtained prior to goods being returned. 

Goods sent without an RMA attached will not be accepted by our Importers / Suppliers.


All costs associated with the returns of goods are at the purchaser’s expense.


Tracking information must be provided to ensure confirmation of any returned items back into our warehouse 
Failure to provide this information may result in the loss of these goods to the purchaser.