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Refund Policy

If you have any concerns about your order please contact us via our website form here: http://southerncrossvape.com.au/?p=14.

A 14 day refund and exchange policy applies on all products with the exception of e-liquids.

Before you refund or exchange a product, please make sure that:

  • The item was purchased in the last 14 days.
  • The item is in its original packaging.
  • The item does not have any damage.
  • The item must have proof of purchase.

We reserve the right to refuse a refund if these conditions above are not met.
During the Warranty Period, SCV will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.


Shipping charges incurred in connection with the return of a product are non-refundable.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us

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